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This post has expired! It was posted more than 90 days ago.
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Technical Support Representative Wanted |
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Posted date [2009-Dec-03] (ID: 72)
The Role
As a Technical Support Representative you will be a Brand Ambassador for the client you are supporting -a company that offers computer peripherals-, highly motivated, enthusiastic, target driven and fully focused on delivering results. You will be the first point of contact for both existing and new customers either by telephone or email. This will be a perfect opportunity to use your excellent customer service skills ability to ensure our customers are highly satisfied.
Customer satisfaction, timely resolution and driving loyalty are at the heart of this role so you must be professional and have the ability to be confident, assertive and engaging when dealing with all potential and existing Customers.
Essential Skills and Experience
- Fluent in written and spoken Dutch.
- Previous experience in a customer service / technical support
- Experience in database / customer management systems including excellent attention to detail when inputting and collating information
- Excellent telephone manner including competent questioning skills
- Experience of working to a high quality assurance standard within a target driven environment
We offer a comprehensive and competitive benefits package consistent with country statutory requirements. What's more, working for TeleTech can be summed up in one word… Opportunity. When you join our family you have the opportunity to do more, learn more, and be more than you ever thought possible. You will be part of one of the largest and fastest growing business process outsourcing companies in the world. You will learn what that is later, but the important thing to remember is that we're a people company, and as part of our family you will have the potential to take your career to exciting new places, because we will provide you with the training, support, and environment to succeed.
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